NOTE: Please send us the product photos for verification before proceeding.

Returns

If your product is defective, immediately let our staff know, and we'll send you a replacement. Otherwise, please return the defective product to us as we need it for claim purposes. Please send us the photo to prove this is your purchased item, and we will send you the return address. We do not accept any return without getting the return address and photo verification.

We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

Lastly, we do not accept returns and refunds/resend for non-damaged items or items that have been delivered incorrectly (address error by the customer).

Refunds
We offer a 30-day refund policy. If you aren't completely satisfied with your purchase, simply send us the product photo for verification and send the product back and, we'll refund your money.

Order Changing

We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at support@cumulusmax.com within 24 hours after your purchase and, we will do our best to accommodate that change, BUT we cannot make any promises.

If the items(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our customer service, and we will swap it for the correct item.

Cancellations
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

Sale Items
Sadly, we do not offer refunds on sale items. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you